Free Delivery Worldwide
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Terms of purchase

Delivery countries

We work with EMS global delivery service. For countries coverage:


http://www.israelpost.co.il/emssys2.nsf/countries?openform&type=1&L=EN

We don’t take any responsibility regarding the delivery time or products damaged. Product sent out from our show in new condition and goes through quality check. We can help with contacting delivery service, you are welcome contact them and check your tracking code at:


https://mypost.israelpost.co.il/itemtrace

Shipping

Our shipping partner will do their best to provide fast and efficient delivery service to your door.
Depending on each country/area’s customs, importation laws, methods of shipment chosen, extreme weather, public holidays etc., the delivery schedule may vary. Our company shall not be liable for any damages or loss arising from the delay.

Shipping estimated delivery time by EMS EXPRESS is 4-10 business days. All terms are pubilshe in there site:


https://www.israelpost.co.il/hpcontent.nsf/EntryHomePage?ReadForm&L=EN

The site owner may work with more vendors, which will supply the shipping service.  

Shipping days will count only after handmade work will over, around 5-10 business days since order confirmed by appropriate notice by the site owner by mail. There may be further delay, depends on the materials inventory from third parties such as suppliers. No compensations will be implemented on site owner.

Any shipping delays beyond our control, the site owner will not be liable in anyway.

Any further expensed beyond shipping, such as port taxes, import taxes, government tax etc. will be the buyer responsibility and expense.

Purchase terms

Products on site are handmade, and production work is starting only after full payment to the site owner.

User select items on site interface may include color, shape etc.

For order confirmation you need to fill all information required including CC, address etc. It is very important to fill correct details. Otherwise site won't be able to execute the order. In such scenario, the site owner will not be responsible for any damage.

The site is for personal use only, therefore the site owner can limit the number of items a user can buy. For site owner judgment only.

In case of any inventory issues, site owner will let you choose different product or receive your money back. No compensation applied.  

Pickup

Pickup option is impossible. Only shipping is possible. Is an online shop.

Returns

You may return an item up to 14 days with only if:
*Item is with manufacture defect. We will not accept return or refund simply because you have changed you mind. The items are handmade. By receiving the item from Delivery Company, you agree the item is new condition according to order details.

Terms or return

There should not be signs of wear or use, unwashed, unworn, undamaged with all tags on; within the original package in order, the item will be ready for resell. If not, the items will be shipped back to you and will not be refundable if the item appears to be damaged by the buyer or hygienic reasons.

Please attach the original Payment receipt (PO) with the returned shipped item. The costs for shipping back the item will be upon the customer.

Shipping fees

In any manner, shipping fee is not refundable.  Under and circumcenters Shipping back the product will be under your expense, in case of refund cost of shipping will be deducted from your refund.

You will send us the item, for further investigation, to our near offices that are located at:
Benny Berman N.9   Postal code :4249331 may be written on site as well at contact us page
Netanya , Israel

Contact details

By mail: office@
houseofcrocodile.com

Working hours (IST + 2)
Monday - Friday:  09:00 - 18:00
Saturday: 09:00 - 20:00
Sunday: 11:30 - 16:00

Refunds

After receiving the item for further investigation, we will notify you what is our final decision regarding the Refund status. If you return is approved, we will refund you CC or other- according your original payment method and in few days according to you Cc policy.

Guidelines for return

Add a sticker written "return" on the outside package. In order us to recognize your package.

Warranty

Warranty includes only defect manufacturing:
*Close with Scotch
*buckle
*Stitches
*The lining of the hat
 
The warranty applies only if there is reasonable use of the product. The exclusive right to decide if warranty applicable.

Wrong product return terms

If you received a product that do not fit your order such as size, color etc. Please contact us and send us images describing the problem. After investigating the matter, we will notice you with an answer regarding the exchange or refund.
 
If possible, we will try to fix the product. You will need to ship us the product back on your expense.

Newsletter

Site UX will guide you and collect active consent for the site, the mail may be transferred to third party vendor as newsletter platform. However, here are the terms regarding newsletter:

You declare you read all privacy policy and legal terms of the site.

You have the right to unsubscribe from the newsletter at any given time. Simply click on any mail footer on the 'unsubscribe' link and the system will take you to opt out page.

Cancelation before delivery

Please contact us for further information. We will try our best to cancel the order but we need to check if it possible not only it depends on order status.

General

If the company decided the item is refundable, the Refund will be issued to the original way of payment. For example the original Credit Card.

The date of return counts from delivery date and on.

The refund process may take few weeks.

Damaged, defective, wrong items will be refunded with checking process described above. Please ship them in 30 days from receiving the order.

Buying in discount, coupons etc. Will refund you with the amount you paid for the item, not the original price at the store.

Coupon and gift card will not give you back refund or cash; you will get new coupon or will be charged with the same amount your credit card.

 
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